FAQs

Welcome to the Coohams FAQ page! Here you will find answers to our most common questions regarding orders, shipping, payments, and returns. If you need additional assistance, our customer support team is always happy to help.

📦 Orders

1. How do I place an order?

Simply browse our store, add your desired products to your shopping cart, and proceed to our secure checkout page to enter your shipping and payment information.

2. Can I modify or cancel my order?

We process orders quickly (within 1 to 2 business days) to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at sales@coohams.com. Once an order has entered the fulfillment process, we can no longer make changes or cancel it.

3. Will I receive an order confirmation?

Yes. Immediately after placing your order, you will receive an order confirmation email containing your receipt and order details.

🚚 Shipping & Delivery

4. Do you ship outside the United States?

No, currently Coohams ships exclusively within the United States.

5. How long does shipping take and how much does it cost?

After our 1–2 business day handling time, delivery depends on the shipping method chosen at checkout:

Total Estimated Delivery Time:

• Processing (1–2 days) + Transit (3–7 days) = 4–9 business days from order placement.

Important Notes:

• Transit times are estimates provided by our carrier partners and may vary due to factors beyond our control, including weather conditions, carrier delays, or peak seasonal volume.
• Deliveries are made Monday through Friday, excluding federal holidays.

6. How can I track my order?

Once your order ships, we will send you a shipping confirmation email containing your tracking number. Please allow up to 24 hours for the carrier to update the tracking information in their system.

💳 Payments & Security

7. What payment methods do you accept?

We accept all major credit and debit cards, as well as secure express checkout options available during the checkout process.

8. Is my payment information secure?

Absolutely. Our store is hosted on Shopify and uses industry-standard SSL/TLS encryption to ensure your personal and financial information is fully protected during the transaction. We do not store your credit card information on our servers.

↩️ Returns & Refunds

9. What is your return policy?

We offer a 30-day return policy. Items must be in their original condition, unused, undamaged, and in the original packaging to be eligible. For full details, please visit our Return and Refund Policy page.

10. How do I request a return?

To initiate a return, please email us at sales@coohams.com with your order number and the reason for the return. We will provide you with instructions and the return address. Please do not send items back without prior approval.

11. What if I receive a damaged or incorrect item?

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery with photos of the issue. We will evaluate the problem and make it right immediately at no extra shipping cost to you.

12. How long do refunds take?

Once we receive and inspect your returned item, we will notify you of your refund status. If approved, the refund will be processed to your original payment method within 7 business days. Please note that your bank or credit card company may require additional time to post the funds to your account.

📞 Customer Support

13. How can I contact Coohams?

We are here to help! You can reach out to our Customer Support Team using the details below. We aim to respond to all inquiries within 24 to 48 hours.

Address: 2511 Legion St, Pensacola, FL 32514, United States

Phone: +1 (321) 490-9477

Email: sales@coohams.com

Our support team is available to answer your questions and provide assistance whenever you need it.