Shipping policy

Thank you for choosing COOHAMS. We are committed to delivering your orders with care, transparency, and efficiency. This policy outlines our shipping procedures, processing times, and delivery expectations for domestic orders. For international inquiries, please refer to the section below or contact our support team.

1. Order Processing Time

All orders are processed from our fulfillment center during standard business hours. Please note that all shipments are subject to verification, payment clearance, and quality assurance checks prior to dispatch.

2. Order Cut-Off Time

• Orders placed before 5:00 PM (EST) may be processed on the same business day.
• Orders placed after 5:00 PM (EST) will be processed on the next business day.

3. Shipping Methods & Transit Times

Total Estimated Delivery Time:

• Processing (1–2 days) + Transit (3–7 days) = 4–9 business days from order placement.

Important Notes:

• Transit times are estimates provided by our carrier partners and may vary due to factors beyond our control, including weather conditions, carrier delays, or peak seasonal volume.
• Deliveries are made Monday through Friday, excluding federal holidays.

4. Shipping Charges

All domestic orders qualify for free standard shipping. There are no hidden fees or minimum purchase requirements.

For expedited or express shipping options, please contact our support team for availability and pricing.

5. Delivery Address

Orders are shipped exclusively to the address provided at checkout. We strongly recommend verifying your shipping details before finalizing your purchase.

Important: COOHAMS is not responsible for:

• Delivery delays or failures resulting from incorrect, incomplete, or inaccurate shipping information.
• Orders delivered to an incorrect address due to customer error.
• Packages confirmed as delivered by the carrier to the provided address.

If you notice an error in your shipping address, please contact us immediately at sales@coohams.com. While we will make every effort to accommodate changes, we cannot guarantee modifications once an order has entered the processing or shipping stage.

6. Order Changes & Cancellations

To request a modification or cancellation, please reach out to our support team as soon as possible:

• Email: sales@coohams.com
• Before Processing: Changes or cancellations may be accommodated.
• After Processing/Shipping: Modifications or cancellations are generally not possible.

We encourage you to contact us promptly to maximize the likelihood of fulfilling your request.

7. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and carrier details.

• Tracking information typically becomes available within 24–48 hours after dispatch.
• You may monitor your shipment's progress directly through the carrier's website using the provided tracking number.

8. Lost or Delayed Orders

If your order is delayed beyond the estimated delivery window or appears to be lost in transit, please contact our customer support team:

• Email: sales@coohams.com

Upon notification, we will:

1. Coordinate with the shipping carrier on your behalf.
2. Investigate the status and location of your shipment.
3. Provide timely updates as information becomes available.

We appreciate your patience during peak shopping seasons or unforeseen carrier disruptions.

9. Shipping Destinations

Currently, we ship to:

• United States

International Shipping:
At this time, we do not offer international shipping. However, we are continually evaluating our capabilities. For inquiries regarding future international availability, please contact our support team.

10. Customer Support

If you have any questions about shipping, delivery, or your order status, we are here to help:

Address: 2511 Legion St, Pensacola, FL 32514, United States

Phone: +1 (321) 490-9477

Email: sales@coohams.com

Our support team is available to answer your questions and provide assistance whenever you need it.