Refund policy

At COOHAMS, customer satisfaction is our top priority. We are dedicated to providing premium products that meet the highest standards of quality and craftsmanship. If you are not entirely satisfied with your purchase, we are here to assist you. Please review the following policy to understand our process for returns, exchanges, and refunds.

1. Return Window

You have 30 calendar days from the date of delivery to initiate a return. Requests submitted after this period may not be accepted. We recommend inspecting your order immediately upon arrival to ensure you are within the return window.

2. Condition of Returned Items

To be eligible for a full refund, returned items must adhere to the following conditions:

• Unused & Unwashed: Items must be in their original, pristine condition.
• Complete Packaging: All original tags, labels, seals, and accessories must be intact and included.
• No Signs of Wear: Items must be free from damage, dirt, stains, odors, or any form of alteration.

Hygiene Notice: For health and safety reasons, we cannot accept returns on items that have been worn, washed, or used. We reserve the right to reject any return that does not satisfy these requirements.

3. How to Initiate a Return

To start the return process, please contact our customer support team:

• Email: sales@coohams.com

Once your request is reviewed and approved, we will provide you with a Return Authorization (RA) Number and detailed shipping instructions.

Important: Please do not send your item back without prior authorization. Returns sent without an RA Number may experience processing delays or be refused.

4. Return Shipping Costs

Shipping fees depend on the nature of the return:

Additional Guidelines:

• Original shipping charges are non-refundable unless the return is a result of our error (e.g., wrong item shipped).
• We strongly recommend using a trackable shipping service. COOHAMS is not liable for packages lost in transit during the return process.

5. Damaged or Incorrect Orders

We strive for perfection, but if your order arrives damaged, defective, or incorrect, please contact us immediately at sales@coohams.com.

To expedite the resolution, please provide:

1. Your order number.
2. A detailed description of the issue.
3. Clear photographs of the product and packaging (if applicable).

6. Exchange Policy

We facilitate exchanges exclusively for items that are damaged, defective, or incorrect. If your exchange is approved, we will ship the replacement item after the original product has been received and inspected by our team.

Preference Exchanges: If you wish to exchange an item due to size, color, or personal preference, we recommend returning the original item for a refund and placing a new order for the desired product to ensure speed and availability.

7. Fees and Charges

COOHAMS does not impose any hidden or additional fees for processing approved returns or exchanges.

8. Refund Processing Time

Once your return is received at our facility, please allow 2–3 business days for inspection.

• Approval: If your return meets our criteria, a refund will be processed to your original payment method.
• Timing: While refunds are typically issued within 7 business days of approval, please note that your bank or credit card provider may take additional time to reflect the credit in your account.

9. Contact Information

If you have any questions or need assistance with a return, refund, or exchange, our support team is here to help:

Address: 2511 Legion St, Pensacola, FL 32514, United States

Phone: +1 (321) 490-9477

Email: sales@coohams.com

Our support team is available to answer your questions and provide assistance whenever you need it.